Shipping policy

 

The Accounting Universe Limited (“we”, “us”) operates the website https://www.justawonderland.com (“Website”). By placing an order on our Website, you agree to the following terms, designed to set clear expectations and protect both parties.

1. General

  • All orders are subject to product availability.

  • We strive to keep stock levels accurate but may occasionally be unable to fulfil all items in your order.

  • In such cases, we will ship the available items and contact you regarding whether you prefer to wait for the backordered items or receive a refund.

2. Shipping Costs

  • Shipping costs are calculated based on your chosen shipping method and destination at checkout.

  • We offer flat-rate shipping fees according to order value and shipping zone.

  • The shipping price you see at checkout is final and will be charged with your order.

  • Estimated delivery times vary depending on shipping method and destination.

    Region Shipping Method Order Value Delivery Time Cost (£) Tracking
    United Kingdom Standard Shipping £0.00 – £49.99 10–15 business days £4.99 Yes
    United Kingdom Standard Shipping £50.00 and up 10–15 business days Free Yes
    United Kingdom Express Shipping All orders 7–10 business days £9.99 Yes
    European Union Standard International £0.00 – £49.99 10–15 business days £4.99 Yes
    European Union Standard International £50.00 and up 10–15 business days Free Yes
    European Union Express International All orders 7–10 business days £9.99 Yes
    United States & Canada Standard International £0.00 – £74.99 15–20 business days £9.99 Yes
    United States & Canada Standard International £75.00 and up 15–20 business days Free Yes
    United States & Canada Express Shipping All orders 10–15 business days £19.99 Yes

3. Returns

3.1 Change of Mind Returns

  • Returns are accepted within 30 days of receipt if items are unused, in original packaging, and resalable condition.

  • Return shipping is paid by the customer and must be arranged by them.

  • Refunds for returns due to change of mind will be issued as store credit.

  • Shipping fees are non-refundable.

3.2 Warranty Returns

  • Warranty claims can be made within 90 days of receipt.

  • Customers must pre-pay return shipping; this will be reimbursed after a successful claim.

  • Claims will be processed within 7 days of receiving returned items.

  • Upon approval, you may choose:

    (a) Refund to original payment method

    (b) Store credit

    (c) Replacement item (if in stock)

4. Delivery Terms

4.1 Domestic Transit Time

  • Typically 2–7 business days.

4.2 International Transit Time

  • Typically 4–22 business days, depending on courier and destination.

4.3 Dispatch Time

  • Orders are usually dispatched within 2 business days after payment, Monday to Friday excluding national holidays.

4.4 Change of Delivery Address

  • Changes can be made before dispatch.

4.5 P.O. Box Shipping

  • Only via postal services, no courier deliveries.

4.6 Military Address Shipping

  • Shipped via USPS only, no courier service.

4.7 Out of Stock Items

  • Out of stock items will be refunded and the rest of the order dispatched.

4.8 Delivery Delays

  • If your delivery is delayed beyond the estimated time, please contact us for investigation.

5. Tracking Notifications

  • After dispatch, you will receive a tracking link to monitor your shipment.

6. Damaged Parcels

  • If possible, reject damaged parcels at delivery and contact customer service.

  • If delivered when you are absent, please contact customer service for next steps.

7. Duties & Taxes

7.1 Sales Tax

  • Included in displayed prices.

7.2 Import Duties & Taxes

  • Pre-paid for international shipments, no additional charges on arrival.

8. Cancellations

  • Orders can be cancelled any time before dispatch.

  • After dispatch, refer to refund policy.

9. Insurance

  • Parcels are insured against loss or damage up to courier’s declared value.

9.1 Damage Claims

  • Refund or replacement after courier investigation.

9.2 Lost Parcel Claims

  • Refund or replacement after courier confirms parcel loss.

10. Customer Service

  • For enquiries, please email us at info@justawonderland.com.

Shipping Policy generated at justawonderland.com